Please review the next steps in the hiring process below:

• Submit Identification:

  Please provide two forms of ID to the manager you interviewed with.

• Background Check & Drug Screening:

  You will receive a link to complete your background check and drug test. Please complete this promptly, as the link will expire within 5 days.

• Next Steps:

  Once your background check and drug screening have been successfully completed, we will contact you with your start date.

• Offer Letter:

  Prior to your start date, you will receive an offer letter that must be completed before your first day.

If you have any questions, please contact your hiring manager at 704-532-1050.

We look forward to having you join the team!

Qualifications

Education

High school diploma or the equivalent.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time outdoors in the weather and elements.

Sitting

infrequently

Standing

for prolonged periods

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Performs lube oil filter services in a professional manner and performs vehicle inspections as required.

Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.

Maintains equipment in good working condition and maintains the work area in a safe, clean and organized manner.

Receive service assignments from the service writer or service manager.

Have the 'lube' work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.

Maintain a clean, efficient work area and assist in keeping the shop neat and organized.

Make sure the proper paperwork is completed and filed after every job completion.

Keep your technical qualifications current by finishing any required training programs.

Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.

Key Responsibilities

Customer Service & Sales Support

· View daily service appointments through Express and identify potential leads for upfitting clients

· Answer all incoming phone calls in a timely and professional manner

· Engage with customers to gather all necessary information to create accurate quotes for upfitting needs

· Write repair orders for all KOR upfit services performed

· Provide consistent updates to clients throughout the upfitting visit

· Collect funds following completion of upfitting services

· Review open repair orders and proactively keep the service process moving

· Resolve customer issues in a timely and respectful manner

· Maintain a positive attitude toward clients and coworkers at all times

Parts & Technical Coordination

· Lookup and identify correct parts required for customer upfits, ensuring proper vehicle application and fitment

Digital & Social Media Engagement

· Monitor daily Shopify orders

· Monitor KOR Facebook page and generate daily posts

· Monitor Facebook Marketplace, engage with clients who submit leads, and respond promptly

· Ensure all Marketplace listings are visible, accurate, and posted to appropriate subpages to increase product footprint

· Post daily offerings to promote sales

· Engage with dedicated Jeep and Ram clubs to assist with customer questions and build brand presence

Showroom & Facility Responsibilities

· Maintain showroom cleanliness, organization, and professional presentation

· Ensure the showroom is locked and secured when working the closing shift

Events & Scheduling

· Assist with and work promotional events as needed

· Be available to work weekends when required

Professional Expectations

· Be timely, prompt, and punctual

· Maintain a professional appearance at all times

· Represent Keffer Off-Road in a courteous, knowledgeable, and professional manner

**Job Description:**

We are seeking a motivated and detail-oriented Service BDC Representative to join our dynamic team. As a Service Business Development Center (BDC) Representative, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department. Your primary responsibility will be to facilitate effective communication between our service team and our valued customers.

**Key Responsibilities:**

- Answer inbound customer calls and provide assistance with their service needs, scheduling appointments, and addressing any inquiries or concerns.
- Proactively contact customers to confirm upcoming appointments, follow up on service reminders, and promote any special offers or services.
- Maintain accurate and detailed records of customer interactions and transactions in our customer relationship management (CRM) system.
- Collaborate with service advisors, technicians, and other team members to ensure seamless coordination of customer service efforts.
- Assist with inbound and outbound marketing initiatives, including phone campaigns and email outreach, to enhance customer engagement and retention.
- Monitor customer feedback and identify opportunities for continuous improvement in service delivery.
- Work closely with the service department to understand service offerings, pricing, and promotions to provide informed and efficient assistance to customers.

**Qualifications:**

- High school diploma or equivalent; additional education or training in customer service or automotive fields is a plus.
- Previous experience in a call center, customer service, or automotive service environment is preferred.
- Excellent communication skills, both verbal and written, with a customer-focused attitude.
- Proficiency with computer systems, including CRM software and Microsoft Office Suite.
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Positive attitude, willingness to learn, and a team-oriented mindset.

**What We Offer:**

- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional growth and career advancement.
- A supportive and inclusive work environment that values teamwork and excellence.

If you are passionate about delivering outstanding customer service and have the skills to excel in a Service BDC role, we encourage you to apply. Join our team and help us elevate the level of service we provide to our valued customers.